Our policy lasts 14 days after you receive the item. If 14 days have gone by since you receive the item, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, never washed and in the same condition that you received it. It must also be in the original packaging.
Some types of products are not eligible for return. They are:
- Custom made and special order linen products
- You have 48 hrs from when you submitted your your to cancel or change your it.
- Gift cards purchases. Gift cards are never refundable.
- All altered items, installed, clearance products and floor models.
If you have any questions please email [email protected]
How to Return an item
To complete your return, we require a receipt or proof of purchase. Please always include your order number, name and address that matches the original order in your return.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery
To return your product, you should mail your product to:
ClothStudio – Returns
2140-12191 Hammersmith Way
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a tracking number.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 9-11171 Horseshoe Way, Richmond, BC V7A 4S5
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed/emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.